Widerrufsrecht

Information regarding the exercise of the right of withdrawal – Right and Effects

To exercise the right of withdrawal, you are required to inform MON.KEY S.r.l. (headquarters at Corso XI Settembre, Pesaro, PU, email address: [email protected]) of your decision to withdraw from the contract via an explicit statement.

To request a return, simply visit the page www.rivieraprofumi.com/resi – also reachable from the footer of the site www.rivieraprofumi.com – and fill out the dedicated form. Your request will then be handled by Riviera Profumi Customer Care.

Pursuant to Art. 64 et seq. of Legislative Decree no. 206/2005, the Customer has the right to withdraw without any penalty and without specifying the reason, within fourteen days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the goods.

To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, you will be reimbursed for all payments made in our favor, without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw.

These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise.

The refund is suspended until the receipt of the goods by the seller.

You are requested to send back the goods to MON.KEY S.r.l., Corso XI Settembre, Pesaro, without undue delay and in any case within 14 days from the day you communicated your withdrawal.

The deadline is met if you send back the goods before the 14-day period has expired.

The costs of returning the goods will be at your expense.

Products opened and sprayed for the first time cannot be returned.

From the moment the goods return to the possession of MON.KEY S.r.l., in order to proceed with the refund, it will be necessary to verify that the goods have not undergone tampering and/or alterations of any nature that would compromise a future/immediate resale.

If the product is found to be unsalable, it will be returned to the rightful owner at our expense.

Since significant gifts are provided, especially for orders over 60 euros, in the event of a return, it will be necessary to return them concurrently with the products being returned.

By default, the value of the gifts is estimated at 30 euros.

In this regard, should the customer improperly retain said material (free only with purchase and without even partial return), MON.KEY S.r.l. will withhold the amount of 30 euros from the refund.

The refund will in any case be net of any other costs or commissions sustained by MON.KEY S.r.l. as a result of the sale itself.

The service provider reserves the right, without obligation of prior notice, to cancel any order within 10 working days for any technical, formal, managerial, or accounting cause that may arise. In this event, a 100% refund of the payment received is obviously provided.

Return Procedure

The facilitated return shipping service via courier is valid only for the Italian national territory.

Simply contact the courier's customer service and request a national pickup with "carriage forward" (porto assegnato), indicating the recipient's data (MON.KEY S.r.l., Corso XI Settembre, 61121 Pesaro, PU) and the sender's data (including preferred day and time slot for pickup).

Return of an Incorrect Product

In case of a delivery error, i.e., the delivery of an incorrect product, our customer service will contact the customer to organize the pickup of the wrong package via express courier, proceeding with the redelivery of the correct product only subsequently.

In case of refusal by the customer to return the incorrect product, and in all cases of lack of communication by the customer, the first delivery will be considered tacitly accepted.

Should there be price discrepancies between the ordered product and the one erroneously received and not returned, a refund of the difference will be offered.

The right of return remains guaranteed as described in detail in the first paragraph.